Understand your target audience and design a seamless service experience that changes and grows with users.
Over the last 10 years, design-led organisations have maintained a significant stock market advantage, outperforming the S&P 500 by an extraordinary 211%.
Take a more holistic approach to modernising and transforming service offerings
Break down organisational silos and experience closer cooperation between teams
Simultaneously make your service delivery more efficient and human-centric
Beaker & Flint Academy Courses utilise applied learning onsite and online to align with the way Managers and Teams work together and collaborate.
*All B&F courses are offset by carboanpositiveaustralia.org.au
Learn techniques to better understand the needs of your customers and learn to apply Human-Centred Design processes within the constraints of your organisation.
Learn how to plan, conduct and analyse research for reliable and valuable insights about the overall Customer Experience (CX) of your stakeholders.
Create sustainable, human-centred services by designing for all stakeholders. Learn to visualise holistic, complex processes and work collaboratively to bring everyone on the journey.
Learn techniques with sustainable and ethical considerations for your design practice and leverage the psychology of behaviour change to amplify positive impact in the community.
6 hours or 1-day equivalent
Managers, Team Practitioners
Onsite, Remote or Hybrid