Training & Workshop

Design

Understand your target audience and design a seamless service experience that changes and grows with users.

Over the last 10 years, design-led organisations have maintained a significant stock market advantage, outperforming the S&P 500 by an extraordinary 211%.

Organisational Benefits

  • Take a more holistic approach to modernising and transforming service offerings

  • Break down organisational silos and experience closer cooperation between teams

  • Simultaneously make your service delivery more efficient and human-centric

Design Training Courses

Beaker & Flint Academy Courses utilise applied learning onsite and online to align with the way Managers and Teams work together and collaborate.

 *All B&F courses are offset by carboanpositiveaustralia.org.au

Design Course

Human-Centred Design (HCD)

Learn techniques to better understand the needs of your customers and learn to apply Human-Centred Design processes within the constraints of your organisation.

  • Time:

    12 hours or 2-day equivalent

  • Audience:

    Managers, Team Practitioners

  • Delivery:

    Onsite, Remote or Hybrid

Also available on Iterate.Academy

Offset by carbonpositiveaustralia.org.au

Design Course

CX Research

Learn how to plan, conduct and analyse research for reliable and valuable insights about the overall Customer Experience (CX) of your stakeholders.

  • Time:

    12 hours or 2-day equivalent

  • Audience:

    Managers, Team Practitioners

  • Delivery:

    Onsite, Remote or Hybrid

Also available on Iterate.Academy

Offset by carbonpositiveaustralia.org.au

Design Course

Service Design

Create sustainable, human-centred services by designing for all stakeholders. Learn to visualise holistic, complex processes and work collaboratively to bring everyone on the journey.

  • Time:

    12 hours or 2-day equivalent

  • Audience:

    Managers, Team Practitioners

  • Delivery:

    Onsite, Remote or Hybrid

Also available on Iterate.Academy

Offset by carbonpositiveaustralia.org.au

Design Course

Applied Behaviour Change & Ethical Design

Learn techniques with sustainable and ethical considerations for your design practice and leverage the psychology of behaviour change to amplify positive impact in the community.

  • Time:

    6 hours or 1-day equivalent

  • Audience:

    Managers, Team Practitioners

  • Delivery:

    Onsite, Remote or Hybrid

Also available on Iterate.Academy

Offset by carbonpositiveaustralia.org.au

An Experiential Learning platform that integrates seamlessly into your workday.

Knowledge retention rates greatly differ for employees who participate in traditional learning (5%) compared to ExL (~90%), learning through experience and reflection.
https://entrepreneur.com

UP TO 90%
Retention rate when using Experiential Learning

5%

Retention rate when using traditional learning methods

Effective training by experts in Remote, Hybrid & Onsite delivery

Notice yourself nodding off or disengaging during a long-winded zoom call? Our sessions are designed to be interactive and actionable no matter how you're attending the session.

Built from the ground up for onsite, remote or any combination in between

Interactive tools and platforms for online and onsite collaboration

Breakout rooms, multi-channel communication and online voting polls

Our Clients

Don't see exactly what you need?

Elevate your organisation with tailored training courses by Beaker & Flint

Learn more about B&F workshops and courses