Over fifteen years, Kolmeo (formerly known as AgentPlus), had paved the way in creating standardised and best-in-class software for the property industry. And then it got stuck. With a team heavy in sales and customer service, and light in developers, their product felt like it was falling behind. Kolmeo teamed up with Beaker & Flint to create a product that would enable people to love renting, owning and managing property.
What we did
Product Strategy, Product Management, Agile Project Delivery, Experience Design, Customer Research, Experience and Journey Mapping, Ideation, Prototyping and Concept Validation
Using our Product Management Framework, we helped Kolmeo to transition to a more customer-centric organisation
We created a body of knowledge through customer research focusing on the user’s needs. Through this approach, we developed a brand new and much-loved product for Kolmeo’s three-way marketplace. This approach, re-energised and rebuilt trust between the organisation and their board, and users. Finally, we set up structures, people and roadmaps to bring the new product to market.
The people are the most important part: working with us, and hiring people that had complementary skills, enabled Kolmeo to drive the cultural change they needed. They’re now proud to be more customer centric and able to move iteratively, rather than just build something and then hope for the best.